jets commitment to responsible gaming
Play for fun, not out of pressure. jets believes that healthy and safe gaming habits keep every player's life better. On this page you will find all information on setting limits, self-exclusion, and getting support.
Keep your gaming in control
Joining jets is not just about accessing slots or cricket betting — it means getting the opportunity to play in a responsible environment. We believe entertainment and control can go together. When gaming starts causing stress instead of enjoyment, it is time to take a break.
Gambling is a form of entertainment, not a source of income. Our advice for jets users — decide on a fixed budget in advance, never go beyond that limit, and do not bet with money set aside for other essential expenses. Our Terms and Conditions contain detailed policies on gaming, which will give you a clear understanding of how to use your account.
No person under the age of 21 may register or place bets at jets. This age limit is strictly enforced and confirmed during account verification. If someone you know is a minor, make sure they do not have access to jets on your device.
Our Privacy Policy clearly explains how your personal information is collected and kept secure. Your privacy is our top priority at every step of responsible gaming.
Tools to keep yourself protected
jets gives you several practical ways to control how you play. Using these tools, you can set limits in advance.
Deposit limit
Set a maximum on your daily, weekly, or monthly deposits. Once that limit is reached, no further deposits can be made during that period.
Session time limit
Set a maximum duration for each session. When the time is up, you will be automatically alerted.
Self-exclusion
Temporarily close your account for a set period. You choose the length of time yourself.
Loss limit
Set a loss limit so that gaming stops automatically once your losses reach a certain amount.
Reality check
At regular intervals, a message will appear reminding you how long you have been playing and how your balance has changed.
Permanent account closure
If you feel you need to stop gaming entirely, contact our support team to permanently close your account.
Request self-exclusion
Fill in the form below to send a self-exclusion request to our support team. We will get in touch with you within 24 hours.
This is a visible request form. Final processing will be completed by our support team.
Recognise the warning signs
Problem gambling has certain specific signs. If you notice any of the following in yourself or someone close to you, consider seeking help seriously:
- Tendency to bet with money set aside for daily expenses or savings
- Repeatedly returning to play in order to recover losses
- Wanting to stop but being unable to
- Gaming causing problems in relationships with family or friends
- Hiding or lying about the amount played or lost
- Prioritising gaming over sleep, eating, or work
- Taking on debt or borrowing money to place bets
These signs are not evidence of weakness — they may indicate a mental health condition for which professional support is effective. You can find more answers about responsible gaming in our FAQ section at jets.
Where to get support
Asking for help takes courage. You can get support through any of the channels below.
jets live chat support
jets 24/7 live chat support is available in both Bengali and English. Talk to us at any time for help with self-exclusion or setting limits.
Contact by email
As an alternative to live chat, write to our support email. We aim to respond quickly and your information will be kept confidential.
Family and close ones
Let a trusted family member know about the situation. Support from a loved one can be just as effective as professional help.
Mental health professional consultation
Accessing mental health counsellors and consultants in Bangladesh is now much easier than before. Psychologists who specialise in gambling problems can provide effective support.
Community and social support
Community-based support groups and social organisations in Bangladesh work to help people move away from problem behaviour. Ask at your nearest hospital or health centre.
Healthy gaming habits
Awareness is the foundation of responsible gaming. If you always have a clear answer to three questions — how much you are spending, how long you are playing, and why you are playing — gaming stays within the bounds of entertainment.
Before playing at jets, ask yourself a few questions: What is my budget for today? If I lose this money, will it cause any problem in my daily life? Only start a session once you have a clear answer. Before placing bets, set a loss limit and stop for the day when you reach it — not out of hope for a win, but to stay true to your own plan.
It is advisable not to bet while drinking or under stress. In such a state, decision-making ability decreases and there is a risk of spending more than usual. Think of gaming like any other entertainment — just as you have a budget for a cinema ticket, have one for betting too.
To protect minors, keep your device and account password private. Make sure no one in your household can access your account. jets is only for registered users aged 21 and above.