jets Privacy Policy
When you create an account on jets or use our services, this policy explains clearly what personal information is collected, why it is collected, and how it is kept secure. Our goal is to maintain your trust.
1. Introduction and Scope of This Policy
1.1 What This Policy Covers
This privacy policy applies to all services, websites and applications of jets. When you visit jetsbet.cam, register an account, place sports bets or play casino games, or contact our customer support — some of your information enters our systems. This policy ensures that information is handled properly.
This policy works alongside jets' Terms and Conditions. Continued use of the service is taken as your acceptance of the terms of this policy.
1.2 Age Requirement and Consent
All jets services are for persons aged 21 or older only. We do not knowingly collect or process information from minors. If we confirm that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.
2. Information Collection — What and How
2.1 Information You Provide Directly
The information you provide to jets yourself includes:
- Full name, username and password provided at registration
- Contact details — email address and mobile number
- Date of birth (for age verification)
- Identity verification documents (where applicable)
- Payment details — bKash, Nagad or Rocket number
- Messages and complaints you send to customer support
2.2 Automatically Collected Information
When you visit the site, certain technical information is collected automatically. This is necessary to maintain the security and performance of the site.
- IP address and device type
- Browser and operating system information
- Time of visit and browsing behaviour on the site
- Cookie and session data
- Betting and game history
2.3 Information Received from Third Parties
Sometimes certain information about you may be received from payment service providers (such as bKash, Nagad, Rocket) or identity verification agencies. This information is used solely to complete transactions and prevent fraud.
3. Purpose of Using Your Information
3.1 Service Operation and Improvement
Your information is primarily used for the following purposes:
- Creating, verifying and managing accounts
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Customer support assistance (live chat and email)
- Monitoring and improving site performance
- Resolving technical issues
3.2 Security and Fraud Prevention
Ensuring the security of the jets platform is one of our top priorities. Your information is used for this purpose to:
- Detect multiple account creation or identity fraud
- Identify unusual transactions
- Prevent unauthorised access
- Assist in monitoring responsible gaming
3.3 Communication and Marketing
Important account notifications, transaction confirmations and relevant promotional information may be sent to your email or mobile number. You can opt out of promotional messages if you wish — however, transaction and security-related messages cannot be turned off.
4. Sharing Information and Third Parties
4.1 When Information Is Shared
jets never sells your personal information. Limited information may be shared in the specific circumstances below:
- Payment Processing: To complete transactions via bKash, Nagad or Rocket
- Technology Partners: With service providers necessary for site operation, under strict confidentiality agreements
- Legal Obligations: In response to a court order or a lawful request from a law enforcement authority
- Corporate Changes: In the event of a merger or acquisition, users will be informed at that time
4.2 International Data Transfers
Our servers and service providers may be located in different countries. In such cases, industry-standard encryption and contractual safeguards are used to ensure your data is transferred securely.
5. Storage and Protection of Information
5.1 Retention Period
Your information is retained while your account is active. Even after an account is closed, information may be kept for a defined period to meet legal or regulatory requirements. Transaction records are generally retained for an extended period, as they may be needed for financial auditing.
5.2 Security Measures
jets takes both technical and organisational measures to protect your information:
- SSL (Secure Socket Layer) encryption — for all data transmission
- Password hashing and secure storage
- OTP verification — for login and transactions
- Restricted access — only authorised staff can view information
- Regular security testing and updates
- Server-level firewall and intrusion detection
However, complete security on the internet cannot be guaranteed. You are therefore advised to keep your password private and log out after using an unfamiliar device.
6. Cookies and Tracking Technologies
6.1 How Cookies Are Used
jets uses cookies and similar technologies to improve site performance and personalise your experience. The types of cookies are:
- Essential Cookies: To maintain login sessions, ensure security and support basic functionality — these cannot be disabled
- Functional Cookies: To remember your preferences (language, theme, etc.)
- Analytics Cookies: To collect site usage statistics, which are used to improve the service
Non-essential cookies can be disabled from your browser settings, though some site features may not work as a result.
7. Your Rights
7.1 Your Rights Regarding Your Information
You may exercise the following rights regarding information jets holds about you:
- Right of Access: You can find out what information is held about you
- Right to Correction: You can request that incorrect or outdated information be updated
- Right to Deletion: Where there is no legal obligation to retain it, you can request that specific information be deleted
- Restriction of Processing: You can request that your information not be used for specific purposes
- Portability: You can receive your information in a readable format
To exercise these rights, contact our customer support. We are committed to responding within a reasonable time.
7.2 Effect of Closing Your Account
If you wish to close your account, you can request this via live chat. After the account is closed, financial transaction and audit-related information will be retained for the applicable period. Marketing data processing for closed accounts will be stopped.
8. Minors and Sensitive Information
8.1 Protection of Minors
jets strictly refrains from providing services to anyone under the age of 21. Age is verified at registration, and additional verification procedures are followed in suspicious cases. If you become aware that a minor is using our platform, please inform us immediately.
8.2 Special Protection for Sensitive Information
Sensitive information such as identity documents, national ID numbers or financial records is used only for identity verification and fraud prevention. This information is stored with additional encryption and can only be viewed by the authorised verification team.
9. Changes to This Policy and Contact
9.1 Policy Updates
This privacy policy may be updated as our services or legal requirements change over time. You will be notified of significant changes via your registered email or through the site. Continued use of the service after changes are made will be taken as your acceptance of the updated policy. You are therefore advised to read the policy carefully after each update.
To learn more about jets, visit our About Us page, where the platform's background and goals are described in detail.
9.2 Contact Us
For any questions, requests or complaints about this privacy policy, contact our 24/7 live chat or write to the support team's email:
Email: [email protected]
Our customer support team provides assistance in both Bengali and English. For answers to common questions, you can visit our Frequently Asked Questions.